Users make requests (recommendations) for new materials
online via the OPAC

These are then refined (missing details are filled-in and
errors corrected, budgets checked) by library staff who also
eliminate duplicate
requests.

Refined requests are then sent online (promoting a degree
of workflow automation) to one or more approving authorities.

Approving authorities return requests online after
approval (or rejection).

Approved items are moved to orders file and then on to the Ordering process.